548 Reviews Found
Confirmed Service Customer
I came in for an oil change, and I didn't make an appointment. I was greeted promptly by one of the salesmen, and they took care of me quickly. I was told that I needed a few other maintenance items to help with gas mileage, and they took care of that as well. I have absolutely no complaints whatsoever. Thanks Gerry Lane for a job well done!
Tynette H.
BATON ROUGE
Business Response
Hi, we are so happy to read such a great review about Gerry Lane Chevrolet! Thank you for choosing Gerry Lane Chevrolet and we hope to see you again.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
No pressure no hassle dealership, we are a return customer. Every step of the way in purchasing our vehicle was an exciting experience
Harl R.
BATON ROUGE
Business Response
Wow, we're glad you had such a wonderful experience with us! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
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Confirmed Service Customer
To ensure customer satisfaction the Service Department need to download better with Time Mangement for customers! Even with an appointment the wait time is just too long!!
Carolyn M.
BATON ROUGE
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
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Confirmed Service Customer
I bought a key remote from there and it took them two and a half hours to program the new one
Fred A.
BATON ROUGE
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Sales Customer
Rhett Townsend, my sales guy, was fantastic. He alone gets 6/5 stars! He was fair, honest, knowledgeable, and gave me enough space to consider my options. He put in the work to get my business, and has continued reaching out and helping me with all my needs and/or questions from setting up my MyChevrolet App to checking on my Payoff and registration process. In a world where most sales people forget your name after the sale, he is a gem! I will continue to use Gerry Lane for all my Chevy needs, and will refer anyone to Rhett. Thanks again!
Jonathan B.
BATON ROUGE
Business Response
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Gerry Lane Chevrolet and we hope to see you again.
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Business Response
Hi there, your satisfaction is our top priority. We look forward to your next visit! Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!
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Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
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Business Response
Hi, we really appreciate your positive review! We hope you have a great day!
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Confirmed Sales Customer
Eric Meyers,Mrs Diane and Saz went well above and beyond any expectations I had with my new vehicle purchase! I will gladly recommend all three and your dealership in the future.
Joseph V.
AMITE
Business Response
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
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Confirmed Service Customer
I arrived 4 my 9:00 appointment @ 8:45. I didn't leave until around 4:15- 4:45. That is 2 long 2 b @ the dealership 2 get something fixed that was previously fixed but broke again and it was under warranty!!! (
Darin W.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
They did the best they could do under the circumstances. Parts for autos are hard to get now. I have been a customer for many years and Gerry Lane has always taken good care of my trucks. I have always and will still recommend Gerry Lane to my friends.
David D.
BATON ROUGE
Business Response
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Our sales lady was awesome! She went above and beyond to help me with my truck!
Mary C.
PLAQUEMINE
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
ALL EMPLOYEES I ENCOUNTERED WERE FRIENDLY AND HELPFULL.
Michael G.
Port Allen
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
That was my second time ill be back for the next
Janice K.
BATON ROUGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
they took care of my recall. Jessica & Mark are always on top of my needs with my Chevolet. We have doing business with Gerry Lane for along time.
Troy D.
ZACHARY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Chevrolet
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Confirmed Service Customer
While in the process of having my vehicle evaluated, worked on and picked up I had the opportunity to interact with at least 6 persons in the service department and cashier. I found each of them to exhibit the highest level of professionalism, assistance and customer service that one could imagine. Thank you for hiring such capable persons.
John S.
Baton Rouge
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!