873 Reviews Found
Confirmed Service Customer
I had an emission problem that lit my check engine light. at first I was told it would be about 3 weeks to get to it, but Tanya checked and found time for this repair much sooner. The problem has been resolved and all is satisfactory.
Mark D.
BATON ROUGE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The check engine light activated on my 2011 2500HD five days before I was scheduled for medical treatment out of town. I called Gerry Lane and spoke to Mark Robinson. He was very understanding and said he would get it looked at. I was worried due to the fact that the service department would be closed one day that week for a holiday. Mark Robinson and Hunter Seguin did an excellent job in servicing my vehicle and taking care of my needs, thus allowing me to continue on my scheduled trip. Hats off to Mark, Hunter and the rest of the Gerry Lane Crew. Special thanks to Pedro Alvarez. His caring personality and willingness to go that extra mile keeps me coming back for all of my GM servicing.
Gerald C.
BATON ROUGE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Chevrolet! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Great job..I appreciate the 5 star service!!
Wayne L.
GREENWELL SPRINGS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
My experience was amazing everyone did a great job. They listen to what your looking for then boom your dreams car is pulling up very grateful for Gerry Lane!!
Tshyra W.
BATON ROUGE
Business Response
Congratulations on your new car! We're so glad you had an amazing experience with us! If you have any additional questions, don't hesitate to reach out! Safe travels!
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Confirmed Service Customer
Thank you for providing me with a car while my AC was being fixed.
Kendall L.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
Came in for a oil change/tire rotation. Was in & out in aprox. an hour at the most, maybe less. very pleased.
Valued F.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
In & out. fast service for oil chSne & rotated my tire also changed air filter. Lady was very nice & polite.
Philip P.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
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Confirmed Sales Customer
Ms. Diana is the best she is very nice and she got me a car I really love
Datavia B.
BATON ROUGE
Business Response
We are happy to hear you are enjoying your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
They were very professional and took good care of my Cruze even the recalls
Amy B.
BATON ROUGE
Business Response
Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
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Confirmed Sales Customer
My experience was really awesome. I would like to thank the folks that worked with me on purchasing my new Chevy. They did a spectacular job. Thanks again Ms. Dianne and Ms Olivia!!! You guys are great.
Darrell F.
BAKER
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you again for leaving us this response!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Went to get my truck fixed that was wrecked. They said it was complete. When I went to pick it up it still had body work problems
Landon E.
WALKER
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The young lady that check my car in was the best.
Albert K.
BATON ROUGE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
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Business Response
Thank you for choosing Gerry Lane Chevrolet as your first choice for all your automotive needs! We hope you have a great day!
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Confirmed Service Customer
Expert knowledge of equipment and repair
Mary T.
GREENWELL SPRINGS
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
I have no issues with the actual warranty repair service itself. I would have given the review 5 stars except for the following: I left my truck with just over 1/4 of a tank of diesel and when I picked it up the fuel light came on as soon as I started it. I know they need to test run the vehicle but I feel they abused this aspect of the repair. I was told that they only put 50 miles on my vehicle but I do not believe this to be true. i have a 34 gallon fuel fuel tank which means I left it with approximately 9 gallons in it. @ 15 MPG on the low side average that equates to 135 miles in range, yet my low fuel warning came on as soon as I started the vehicle. Additionally they returned my truck with the interior dirty. There were grease or oil stains on my passanger front seat and my drivers seat had a terrible smell to it. The smell was strong enough for my wife to notice as soon as i picked her up. This is shows a complete lack of concern on the part of the dealership, how long would it have taken to simply wipe down the interior of the truck? The only saving grace for the experience was the curtious and professional manner in which the service rep Mark conducted the entire affair. I am thankful to him.
Brent L.
PLAQUEMINE
