We loved working with Jamarcus. Rhett also assisted in our buying process. Both were a pleasure to work with. This is our second car we bought from Jamarcus. He is so friendly, knowledgeable, and patient with us and our children. We will definitely be using him for any future purchases.
Hi, thank you for choosing Gerry Lane Chevrolet as your first choice for all your automotive needs! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Our salesperson, Anna Jones, was wonderful throughout the whole process. She communicated effectively, and was very thorough. Avery in the finance office worked with us and got us the best deal possible. And the sales manager, Oliver Washington, went above and beyond as usual. We will definitely be using Gerry Lane for all of our car buying and servicing.
I made an online reservation to check a tire that was leaking air. My appointment was for 8:30 am this past Saturday. My vehicle was not complete until 3 pm. Totally unacceptable. A manager explained that the website is not working properly and going forward indeed to call for appointments. Take the website down or fix it.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Gerry Lane Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (225) 366-7962 to discuss ways we can better serve you in the future.
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I called to schedule an appointment and my experience over the phone was excellent (in fact you were the only dealership that actually answered the phone after several attempts with other dealers). I dropped my truck overnight and requested to be done in the morning. I was impressed with their efficiency. I was very satisfied with the attention and treatment from the service department. A five star service.
I called to make my appointment for routine service and the person who scheduled me was very courteous and professional. When I dropped my truck off, the gentleman who took my keys and verified my needs was also very professional. The service took longer than I would’ve liked but nothing to complain about. My appointment was at 10:30am and it wasn’t until almost 12:00 that my truck was finished. I did not receive a call nor was I paged when my truck was pulled out of the garage. I saw it parked outside and went to the cashier to pay. The lady was not friendly when she told me my ticket wasn’t ready. I said ok, and went back out front to wait. After 15 minutes, I complained to the salesman who sold me my truck. He said if I had not heard anything in 15 minutes, to come find him and he’d check on it for me. After 10 minutes I figured enough was enough and went back to the cashier. The same lady said she still didn’t have my ticket and never looked up from her cell phone. Noticing that I was aggravated, the other lady in the next window asked my name. When I told her, she picked my ticket up and gave it to the unhelpful lady. So after an otherwise good visit, I left agitated by the one person working who acted like she wanted to be anywhere other than work that day and that I was an inconvenience for her.
Ty was the service rep , not very welcoming, like Rose, just I came in I had two oil changes this year, it’s just the way she said it, I told her I didn’t remember, so she said it’s you in this picture, you got it. I had a coupon so I end up getting free from the myChevrolet. I understand she’s new but a smile goes a long way
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had an appointment for 9:00 and I did not get my car back until almost 2:00. I was told it may take longer because they had to diagnose an issue, however they did not even look at the issue because I needed my car to get my kids from school. When I left there was something making a terrible noise from my air conditioner, apparently they didn't clean around the air filter and something was stuck. I will never go back, my concerns are never actually addressed and service takes forever. The customer service people tried to be helpful, but apparently there is no control over scheduling or the people actually doing the labor. Every time I go to Gerry Lane, I swear I will never return. This was my third and final attempt. I bought my car new in 2019 from Gerry Lane but unfortunately the service department has convinced me to never visit that site again.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (225) 366-7962 so we can understand your situation better in order to try and turn your experience around. Thank you, Gerry Lane Chevrolet