648 Reviews Found
Confirmed Sales Customer
Our entire experience with Gerry Lane Chevrolet was amazing! Diane Trask was very personable, calm and provided excellent customer service. It was almost like she was part of the family and just wanted to take good care of us! I have already recommended Diane and Gerry Lane to several other friends who will be attending LSU and need cars for their children too.
Chad S.
ELK GROVE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Went to pick up truck and had to go find it and a little miss commission but the people were great overall.
Kenneth F.
BAKER
Business Response
Thank you for choosing Gerry Lane Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Hi, we were please with the service, it was quick, and the associate were courteous.
Sandra S.
PLAQUEMINE
Business Response
Hello, we’re happy to hear you are satisfied with the service we provided. We sincerely thank you for the positive feedback and look forward to seeing you again soon! Take care!
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Confirmed Service Customer
I had to wait a week to get an appointment for an oil change
Charlotte M.
FRENCH SETTLEMENT
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
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Confirmed Service Customer
The coordinator, Taylor, was great to work with, she stayed in touch with me on a regular basis to let me know the status of what was going on. I was well informed the hole way through. Thank You
Peter B.
GEISMAR
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Jessica is a great service advisor and good people person.
Glenn W.
BTON ROUGE
Business Response
Hello, thank you for your kind words and this wonderful review about Jessica! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
It was very pleasant. We arrived at 7:30 a.m. The work was done very quickly (4 new tires installed, front-end alignment, oil change). I only wish that there were cookies or donuts out when customers get there that early. The coffee was wonderful though. All staff were professional and very polite. Also, I wish they would put a sticker in the window with the next oil change information.
Ronald D.
ETHEL
Business Response
It is great to hear everything was done quickly and to your satisfaction! We will pass your concerns onto our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Sales person was very polite and very tentative to my needs and concerns about my purchase of my new truck. I would recommend this sales person to my friends that are looking to purchase a new vehicle.
Roger B.
PRAIRIEVILLE
Business Response
Hi, we are so happy to read such a great review about Gerry Lane Chevrolet! We hope to see you soon!
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Confirmed Service Customer
Very nice and professional dealership. Wait wasn’t very long!!!
Jeremy J.
ROSEDALE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Chevrolet. We hope to see you soon!
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Business Response
Thank you for choosing Gerry Lane Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I feel like there was a lot of confusion in regards to where my ordered part actually was. But everyone was nice. Taylor always tried to help. Shuttle driver was very nice.
Sabrina G.
LIVINGSTON
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you for the 5 star review. We are happy to hear you enjoyed your experience. We look forward to seeing you again.
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Confirmed Sales Customer
I was met by a helpful, smiling & enthusiastic employee in parking lot and was Introduced to Saz & Dianne. I instantly felt comfortable. They were both so professional & knolegable but still friendly & personable. Absolute dreams to work with.
Patrick G.
WALKER
Business Response
Hello, thank you for the 5 star review. We are proud to have a staff that made you feel so comfortable. We look forward to seeing you again.
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Business Response
Hello, we're happy to hear that we made purchasing your vehicle an easy process! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
When I call to schedule my appointment to get my car fixed, they were very nice and accommodating. I told them I had brought my car to have the Motor mounts fixed. I was able to drop off my car in the evening and pickup at my convenience.
Susan H.
NEW ROADS
Business Response
Hi, we are so pleased you enjoyed your visit to Gerry Lane Chevrolet from start to finish! We look forward to your next visit! Take care!
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Business Response
Hello, thanks for the five star rating! We understand your time is valuable, so we appreciate the review. Take care!
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Confirmed Service Customer
I'VE HAD TAYLOR AS A SERVICE REP A FEW TIMES NOW AND SHE IS ALWAYS FRIENDLY AND KNOWLEDGABLE ON THE SERVICES. WILL USE HER AS A SERVICE REP AGAIN. THANKS,
Andrea H.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for leaving us this response!
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Confirmed Service Customer
I didn’t appreciate the way Gerry lane gave me the run around the first time my car broke down. My car was broken down an entire month and I had to call GM directly before they decided to do something about it. I paid them a fee to find out the problem which was supposed to go towards the repair but it did not. So I ended up missing a lot of work because I was afraid to drive my car. I purchased a 2018 Cruze in June 2018 brand new and it has been in Gerry lane service department 3 times already. I’m not a happy camper and I’m sorry I ever decided to deal with this company. Now I’m looking to trade in my car because I refuse to get stuck paying for a vehicle that’s already giving me hell at only a year old. Needless to say I won’t be dealing with Gerry lane for my next purchase.
Monica H.
SLAUGHTER
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.