I had an emission problem that lit my check engine light. at first I was told it would be about 3 weeks to get to it, but Tanya checked and found time for this repair much sooner. The problem has been resolved and all is satisfactory.
The check engine light activated on my 2011 2500HD five days before I was scheduled for medical treatment out of town. I called Gerry Lane and spoke to Mark Robinson. He was very understanding and said he would get it looked at. I was worried due to the fact that the service department would be closed one day that week for a holiday. Mark Robinson and Hunter Seguin did an excellent job in servicing my vehicle and taking care of my needs, thus allowing me to continue on my scheduled trip. Hats off to Mark, Hunter and the rest of the Gerry Lane Crew. Special thanks to Pedro Alvarez. His caring personality and willingness to go that extra mile keeps me coming back for all of my GM servicing.
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My experience was really awesome. I would like to thank the folks that worked with me on purchasing my new Chevy. They did a spectacular job. Thanks again Ms. Dianne and Ms Olivia!!! You guys are great.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
I have no issues with the actual warranty repair service itself. I would have given the review 5 stars except for the following: I left my truck with just over 1/4 of a tank of diesel and when I picked it up the fuel light came on as soon as I started it. I know they need to test run the vehicle but I feel they abused this aspect of the repair. I was told that they only put 50 miles on my vehicle but I do not believe this to be true. i have a 34 gallon fuel fuel tank which means I left it with approximately 9 gallons in it. @ 15 MPG on the low side average that equates to 135 miles in range, yet my low fuel warning came on as soon as I started the vehicle. Additionally they returned my truck with the interior dirty. There were grease or oil stains on my passanger front seat and my drivers seat had a terrible smell to it. The smell was strong enough for my wife to notice as soon as i picked her up. This is shows a complete lack of concern on the part of the dealership, how long would it have taken to simply wipe down the interior of the truck? The only saving grace for the experience was the curtious and professional manner in which the service rep Mark conducted the entire affair. I am thankful to him.