Lately I have not been please with the quality of service received in the Service Department. I do understand there are guidelines they must follow / regulations, but I want the same service / respect I received in whatever department I visit at Gerry Lane. I drive two hours to have my vehicle serviced and we have purchased three vehicles from your company, but I will definitely be rethinking my next purchase because over the years several incidents have occurred that makes me question continuing being a customer.
Had an 8:00 AM appt. Got out of there after 12:00 PM. Asked for an engine diagnostic - it cost $99, but all it could do was tell me if there were any error codes. Asked to have the tire pressure system checked since there WAS an error for that - wasn't fixed. Ask to have the right headlight motor fixed - wasn't fixed. Asked to have the climate control system light fixed - it wasn't - said it was an after market part and would call me with the price on an after market part - they didn't. All this prompted me to find a local Corvette shop - I'll go there in the future.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (225) 366-7962 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Your service department employees needs better customer service training. I believe in good customer service, not poor service. I am the customer, not just someone off the street, that was coming into the service area to clown or just act a fool. No, I am a person, a customer of Gerry Lane Chevrolet. And this is how I should be treated at all times.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Gerry Lane Chevrolet (225) 366-7962
Had an oil change scheduled for 8am. I arrived a few minutes early and they took my truck to the bay. Ended up getting the recall on the brake assist taken care of, air filters replaced (engine and cabin) and tires rotated in addition to the oil change. I was out in less than an hour.
When I arrived to drop off my car no one said anything to me but "fill out this form" and they just took my keys. I then finally get a call regarding my status from Elizabeth who was informative for the most part, but when she told me that my vehicle should be ready I never received a call. So I had to call, and then they say "Oh your vehicle is ready". I then received my vehicle dirty. I was told by Kevin that my vehicle would be detailed and cleaned up like new, yet this was not true at all. The workers were unprofessional except Elizabeth. I will return to All Star Chevrolet in the future for services.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
I waited a bit before answering this survey till after the deal was completely done. The dealer that I was with seemed like he was just rushing to get to the next person. The sales manager really helped me the most even when I went back to the dealership for the stuff owed to me. My dealer was not around and wanted me to come back in an hour because he was on lunch break, which I understand but don’t come back acting like you deserve full credit for taking care of my car after the sales manager took care of it already. It was a good overall experience but the dealer almost ruined it for me.
Hello, thank you for your feedback. We're glad to see we still earned four stars from you and we hope you will give us a chance to improve in the future. Please reach out to us directly if you have any questions. Take care!
My experience was pretty good. However, I would like to suggest the receptionist setting side some time during the day or afternoon to contact customers to give them an update when they find out the status.
Hello, we sincerely appreciate your feedback. We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!