672 Reviews Found
Confirmed Service Customer
Handled visit very promptly, professionally and most importantly service tech solved issue very efficiently!! Awesome service from from the outstanding technician and 2 other employees (Brandy and Rose)!!
Sandra H.
GREENWELL SPRINGS
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Confirmed Service Customer
tire does not match the other tires. tire was discontinued. if thats the case it should be a recall and all four of my tires should match.
Karson C.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Business Response
Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.
Confirmed Sales Customer
Transaction went very good but the vehicle wasn���t on the lot and I had to wait a while for it. Also I feel the vehicle wasn���t as clean as it could have been when I picked it up.
Tammy M.
BATON ROUGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Confirmed Service Customer
Customer service was great. I was greeted upon arrival and given options to wait or be picked up due to the time allocated for services. My auto was finished ahead of schedule which is always a plus.
Cedric V.
Donaldsonville
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
Business Response
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
Business Response
Hi there, thank you so much for sharing your positive feedback about your visit! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!
Confirmed Service Customer
Great service I didn���t have to wait long.
Bradley C.
ZACHARY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
Rose was very personable and approachable. What I am not satisfied with is the fact that I have been a loyal customer for many years and in order to get a free oil change I have to have that hideous Gerry Lane plate On the front of my beautiful and sleek vehicle. I m also upset that I got my oil changed and the sticker That tells me when the next change is Due was not applied. I���m also disappointed that oil marks was in my outside door what happened to sanitation and sanitizing. Does that only apply to new vehicle purchases?
Ingrid J.
BAKER
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Confirmed Service Customer
It was great not too long of a wait I had a appt
Wasner J.
WOODVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Confirmed Service Customer
Communication about my car and what was wrong with it took 3 days. I dropped the vehicle off on Thursday at 10:00 and was told that the service advisor Nick will contact me shortly. I did not get any phone calls about the diagnosis. I called to speak to Nick was told he was on the phone with another client and will call me back. I did not receive any calls. I texted Ashley Galloway in regards to not hearing from Gerry Lane, that's when Nick contacted to let me know what was wrong. This is the third time bring my vehicle. Every time my check engine comes on. When I picked up my car the check engine light came on again less than 10 minutes of driving the car. Gerry Lane has diagnosed my car three times and each time the issue is not being fixed. Communication is horrible, and each time I asked to speak to the person that's over mechanics he is not available. They try to prevent you from speaking to the service manager too because I am not satisfied as a customer at all and it has created a lot of inconvenience. My first experience was horrible, second time after was horrible, and the third time is the same.
Asimenye S.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Confirmed Service Customer
Kevin Dartez was very helpful and knowledgeable. Got my truck back very quickly.
Saundra L.
BATON ROUGE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Confirmed Service Customer
Collision Repair Facility appears to be very well run, and the work was performed to a high standard.
Clarence H.
BATON ROUGE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Confirmed Sales Customer
Everyone was very pleasant.i got a great deal on my trade and on my purchase.
Lorraine F.
BRUSLY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Confirmed Service Customer
Service Advisors were friendly, informative and promptly attended to my service request. I was timely notified of the progress, cost of the service and when the service was completed.
Mark S.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Confirmed Service Customer
I pulled up in the service lane and I sat there for 15 minutes with no one helping me. I had to call the Service Department to get someone to check me in. They took the person behind me first. I dropped my car off at 9:45 no one called me to let me know it���s ready. So at 3pm I had to call and get them to check and it was. I was extremely irritated and will not be back. I���ll stick with Ross Downing in Hammond where customer service is top notch.
Gabrielle B.
Hammond
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.