I came in for an oil change, and I didn't make an appointment. I was greeted promptly by one of the salesmen, and they took care of me quickly. I was told that I needed a few other maintenance items to help with gas mileage, and they took care of that as well. I have absolutely no complaints whatsoever. Thanks Gerry Lane for a job well done!
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Rhett Townsend, my sales guy, was fantastic. He alone gets 6/5 stars! He was fair, honest, knowledgeable, and gave me enough space to consider my options. He put in the work to get my business, and has continued reaching out and helping me with all my needs and/or questions from setting up my MyChevrolet App to checking on my Payoff and registration process. In a world where most sales people forget your name after the sale, he is a gem! I will continue to use Gerry Lane for all my Chevy needs, and will refer anyone to Rhett. Thanks again!
I arrived 4 my 9:00 appointment @ 8:45. I didn't leave until around 4:15- 4:45. That is 2 long 2 b @ the dealership 2 get something fixed that was previously fixed but broke again and it was under warranty!!! (
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
They did the best they could do under the circumstances. Parts for autos are hard to get now. I have been a customer for many years and Gerry Lane has always taken good care of my trucks. I have always and will still recommend Gerry Lane to my friends.
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
While in the process of having my vehicle evaluated, worked on and picked up I had the opportunity to interact with at least 6 persons in the service department and cashier. I found each of them to exhibit the highest level of professionalism, assistance and customer service that one could imagine. Thank you for hiring such capable persons.