610 Reviews Found
Business Response
Thank you for the high star rating! We hope to be of service to you again in the future. Best wishes!
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Confirmed Sales Customer
Drae Robinson was amazing throughout the entire buying process. My only complaint is that the service department LOCKED my brand new car in their dept after adding the diesel fluid and I had to wait an additional day for delivery. I believe a Mr. Burrell was responsible for locking my car up overnight.
Leann W.
BATON ROUGE
Business Response
Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further.
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Confirmed Sales Customer
Natasha and the dealership was awsome!!!! They took the sell out of the sell.
Cortney M.
PRAIRIEVILLE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
my experience, was not satisfactory i had my battery change and oil change, oil change was not done,at that time so the next day after i drove way back to gerry lane to find out ,iwas told rulehad change,that your oil pefrcentage had to be al most zero for it to be changed,so after speaking with the supervisor,they change it.
Albert G.
SAINT JAMES
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Great job! Everything taken care of in a small amount of time!
Adrian K.
GREENWELL SPRINGS
Business Response
We pride ourselves in offering quality service in a timely manner. We appreciate your feedback and look forward to servicing you in the future.
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Confirmed Service Customer
Thanks Taylor in service for excellent customer service
Shereda B.
BATON ROUGE
Business Response
Hello Mrs. Batiste, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Taylor always makes my visit comfortable, she make sure all of my needs are met and explains everything patiently.
Kevin G.
WOODVILLE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Always have a pleasant experience. Diane Trask and her team is amazing to work with.
Kristen C.
BATON ROUGE
Business Response
Thank you for highlighting our staff who made your experience worthwhile. We look forward to your next visit. Take care!
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Confirmed Service Customer
i just feel like my rep. should have called to update me instead of me calling her,but she was very nice and answered all my questions
Gwyn J.
BATON ROUGE
Business Response
Hello Mrs. Jackson, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
Made an 8am appointment for oil change/tire rotation. Was in and out quickly!
Shila C.
KROTZ SPRINGS
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, your satisfaction is our top priority. We're looking forward to your next visit with us!
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Confirmed Sales Customer
Great atmosphere and comforting employees as I cried my way through the experience, haha! Big buy for a new couple!
Taylor W.
BATON ROUGE
Business Response
Hello Ms. Westmoreland, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day
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Business Response
We're glad to know that our staff was able to impress you! Thank you for your business, and we hope to see you again!
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Confirmed Service Customer
Service was excellent. I was kept informed on the progress of the service requested and my car was delivered when promised.
Brad M.
BATON ROUGE
Business Response
Thank you for your review! We're glad to know that your experience was satisfying. Have a wonderful day!
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Confirmed Service Customer
I brought my car in for a basic oil change and before I got a block away, my car broke down. Nothing was wrong with it when I brought it in and Gerry Lane has my complete service record for the last 5 years. They currently have me in a loaner until they can figure out what they did wrong while servicing my car.
Tommy M.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.