607 Reviews Found
Confirmed Service Customer
Issues from day one. Almost three weeks and my car is still having issues. Management Chad says, they have repaired my car. I disagree.
Clarence W.
baton rouge
Business Response
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at (225) 366-7962 when you can so we can address this situation directly. Thank you and have a great day. Take care!
Business Response
Hello, we always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Business Response
Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
Last week I took my 21 colorado in for fuel filler problem. After a part replacement it still rejects fuel just as if the tank was full. That causes me to only put a small amount of gas in at a time which takes a lot of time. The truck will be at my Miss. place for several weeks . Thereafter I will take it back to you for repair. Love the truck except for this problem. Robert H Mills--225-603-5693
Robert M.
DENHAM SPRINGS
Business Response
Hi, we truly appreciate your honest feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Confirmed Service Customer
Had a bad tire and needed an oil change. Called and my tire was in stock so I drove straight there and in no time my oil change was completed and my new tire was put on!
Heather H.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
Confirmed Service Customer
Everone was friendly and helpful and the job was donein a timely maner.
Robert B.
PRAIRIEVILLE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Confirmed Service Customer
My experience was great. The staff were friendly, professional and informative
Marreo K.
BATON ROUGE
Business Response
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care!
Confirmed Service Customer
Expensive.. Less than a week after picking up my vehicle and paying more than $8600, my check light engine came on.. That���s after they replaced the engine
Anthony B.
BATON ROUGE
Business Response
Hello, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 366-7962 when you have a chance. Thank you, and we look forward to hearing from you.
Business Response
Hello, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Business Response
Hello, we're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Confirmed Service Customer
Melissa did a great job of keeping me informed throughout the entire process. She was always available for any questions or concerns that I had and worked with my scheduling to ensure everything was completed.
Marcus K.
BATON ROUGE
Business Response
Hello, thanks for highlighting our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Confirmed Service Customer
Prices for parts are a bit more expensive. But Jordan was friendly and knowledgeable and got me 3 more month free of onstar she gave me all the quotes for my vehicle and made everything quick and easy. The shuttle man was very friendly and helpful since I had to work same day as my car repair. I will definitely have my vehicle serviced there again in the future.
Tara Y.
BATON ROUGE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.
Business Response
Hi, thank you for the four star rating! We look forward to your next visit! Take care!
Confirmed Sales Customer
It was nice dealing with professionals. I purchased my vehicle over the phone from Texas. I took a chance but Diane and Chase made sure that I got exactly what we agreed on over the phone.
Robert B.
HOUSTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Confirmed Service Customer
My vehicle has given me nothing but problems these last 3 years. And I���ve had to fight the service department every step of the way
Joseph H.
BATON ROUGE
Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 366-7962 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out.
Confirmed Service Customer
I was very satisfied with the service by the mechanic ants especially impressed with the knowledge and courtesy of Jordan Olivier. The shuttle service was over the top and Miss Olivier was the one who shuttled me from home for me to pick my truck up.
Lawrence W.
BATON ROUGE
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon!
Confirmed Sales Customer
My second purchase with Gerry Lane seemed almost effortless due to the excellent, courteous service I received from Ms. Diane Trask, Ms. Saz Griffith and Mr. Chase Gonzales. I am very happy with my new 2021 Equinox!
Lee M.
BATON ROUGE
Business Response
Hi, congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!