Our entire experience with Gerry Lane Chevrolet was amazing! Diane Trask was very personable, calm and provided excellent customer service. It was almost like she was part of the family and just wanted to take good care of us! I have already recommended Diane and Gerry Lane to several other friends who will be attending LSU and need cars for their children too.
It was very pleasant. We arrived at 7:30 a.m. The work was done very quickly (4 new tires installed, front-end alignment, oil change). I only wish that there were cookies or donuts out when customers get there that early. The coffee was wonderful though. All staff were professional and very polite. Also, I wish they would put a sticker in the window with the next oil change information.
It is great to hear everything was done quickly and to your satisfaction! We will pass your concerns onto our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales person was very polite and very tentative to my needs and concerns about my purchase of my new truck. I would recommend this sales person to my friends that are looking to purchase a new vehicle.
We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was met by a helpful, smiling & enthusiastic employee in parking lot and was Introduced to Saz & Dianne. I instantly felt comfortable. They were both so professional & knolegable but still friendly & personable. Absolute dreams to work with.
When I call to schedule my appointment to get my car fixed, they were very nice and accommodating. I told them I had brought my car to have the Motor mounts fixed. I was able to drop off my car in the evening and pickup at my convenience.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for leaving us this response!
I didn’t appreciate the way Gerry lane gave me the run around the first time my car broke down. My car was broken down an entire month and I had to call GM directly before they decided to do something about it. I paid them a fee to find out the problem which was supposed to go towards the repair but it did not. So I ended up missing a lot of work because I was afraid to drive my car. I purchased a 2018 Cruze in June 2018 brand new and it has been in Gerry lane service department 3 times already. I’m not a happy camper and I’m sorry I ever decided to deal with this company. Now I’m looking to trade in my car because I refuse to get stuck paying for a vehicle that’s already giving me hell at only a year old. Needless to say I won’t be dealing with Gerry lane for my next purchase.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.