Customer Reviews

Got there a little early for my appointment and was greeted and my vehicle was taken in immediately. Can't say enough about the service staff!

Oil consumption problem known about since 2018. Ended up paying out of pocket. Missed deadline. Even my vehicle was burning oil. Did comsumption sheet for 5 visits. Was told I needed to drive 1000 miles to verify consumption.

Service was very friendly and quick.

Mark was great. I didn���t think the work required would be covered by warranty but Mark found a way. Thanks so much to Mark and your service department.

Ms. Taylor was patient with all of my concerns and questions

Everyone gave us stellar service from start to finish. Moreover, they were not pushy and gave us every opportunity to make our selections freely. My son and I are very satisfied. Most importantly, the entire team and associates that confronted us were respectful and practice social distancing and wore masks. Thank you, Gerry Lane staff. Marcus and Avery are amazing.

My experience is from over 30 years ago. I said I would never do business with Gerry Lane. I believe 1989, I was interested in a Chevy S-10 to travel back and forth to work because of the sales they were running, affordability. I���m 6���2���, y���all, I just wanted to test drive the truck to see how comfortable it would be. I explained to the salesperson that I was not interested in purchasing a vehicle that day, I just want a test drive. The sales person had me fill out some paperwork, I asked if it was binding? I could not tell if it was. Salesperson said it was not binding, but it was necessary to be able to test drive? I signed. After test drive, the salesperson pressured me beyond measure to purchase the vehicle that day. I reiterated I did not come to purchase, only test drive. He informed me that I signed the papers and was committed to a purchase?? He even brought in the department head to add pressure. I walked out. Told myself and others that I will never buy a vehicle from Gerry Lane. I have continued to tell others my story and send them elsewhere. I only visited Gerry Lane Service because I was in a bind for time. I lost the only key to my vehicle. I bought 2 keys, the service clerk did not tell me that the remote bob was not included. $381 dollars . Then I was told that I would have to have my truck towed in so Gerry Lane can program key and fob for an additional $128 dollars. $150 for tow service...over all, the service people were good, service was good. Never say never ! But I will continue to avoid Jerry Lane. That was a bad day and I have not forgot.

Cordial fast servicve

Great

I Love Gerry Lane, went in for an Oil Change and got my tires rotated. Was there for about an hour. Thanks Gerry Lane

On a previous visit, the key for my locking lug nuts was not returned to my truck. This caused my latest visit to be extended while a key was located, and the locking lugs were replaced with regular lug nuts. Then, also during my latest visit, a valve stem cap was not put back on a tire. The lug nut key could have been critical if I'd had a flat, and the valve stem cap is one of those small, but irritating, mistakes.

Great ser

All went as expected

Bringing my Tahoe in for and oil change. The staff is really nice.

Worst experience ever we will Never buy a vehicle from this dealership again!!! Staff sucks and is lazy! Highly disappointed!!!!

Mark in Service was very helpful and thorough

Very Informative on the status of my vehicle

Love Gerry Lane......just purchased my Seventh vehicle from there.......love the staff and service department...

My service engine light came on in my new truck I was very upset about. When I arrived I was met by a very nice young man who assured me that they would take care of the problem I was put In a loaner vehicle and my truck was ready early the next morning I���m very pleased. Hopefully no more issues will occur but I���m confident I will be taken care of promptly.

I enjoyed my experience only problem was my salesman must was new he didn���t have much knowledge of wat was going on but the staff around him stepped in and helped me greatly