595 Reviews Found
Confirmed Service Customer
My only issue was lack of the number of service advisors to check in customers in the early morning hours.
Benjamin F.
Baton Rouge
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Confirmed Service Customer
I received an email to set up services when the vehicle was on higher than 25%. Then was told at 25% to make appointment for services but when I called at that time I was told that the vehicle needed to be at 20% or lower. I was confused about what percentage my vehicle needed to be at before services could be provided. I feel that as a customer staff should know more than me as to when, what, where, and how vehicles should be serviced. My car has now been serviced and I am assuming that everything was in decent order due to me not hearing anything from dealership.
Latasha R.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Business Response
Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Business Response
Hello, we are glad we could help! Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Chevrolet. If you're ever in need of more help, please let us know!
Confirmed Service Customer
Amazing Tyler Thompson deserves a raise. He was so nice and help me out real good.
Jerrod A.
PORT ALLEN
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
Confirmed Service Customer
The guy was very nice and quick with getting my car serviced. Recommend a tire rotation, which I really needed. Thanks!
Holly G.
DENHAM SPRINGS
Business Response
Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Confirmed Service Customer
Twice submitted vehicle to resolve squealing breaks. First time, new breaks were installed. Second time, I was told the technician noted breaks looked to be "after market" to which I responded to the advisor that they were installed at Gerry Lane and I'd hoped they didn't use "after market" breaks. Technician then ostensibly test drove and did not find any noise. I left the dealership and breaks were squealing by the time I hit the lights down Florida Boulevard. I just gave up on the issue. Still, overall excellent service department.
Francis W.
BATON ROUGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Business Response
Hi, we are so happy to read such a great review about Gerry Lane Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.
Confirmed Service Customer
My vehicle had to get a jump and wrong prices given. Wrong symptoms given.
Kenya C.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Confirmed Sales Customer
The staff was actively caring, going above and beyond to help me find the best deal possible. Excellent customer service. I definitely reccomend GerryLane Chevrolet to my friends and colleagues for all their vehicle purchase needs.
Robert O.
OPELOUSAS
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you for choosing Gerry Lane Chevrolet and we hope to see you again.
Confirmed Service Customer
My service rep Rose assistant me with my vehicle with excellent above and beyond Thank���s Rose
Marla H.
ZACHARY
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
So far, I've been to the collision center twice. Each time the staff was friendly and professional. They also do quality work. I am quite pleased and will return in the future if I have any additional needs.
Shonda S.
PRAIRIEVILLE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Chevrolet and we hope to see you again soon! If you have any further questions, please give us a call. We're always happy to help!
Confirmed Service Customer
Took car in on a Friday morning and Friday afternoon got a text saying they needed to keep it overnight, no big deal. Asked about an update Saturday afternoon and there was no update. Luckily I didn���t have to work Monday so still not to big of a deal. Was told Monday what the problem was and that the car would be ready that day we���ll it wasn���t so I was left scrambling after the text at 5:15 that I have to rent a car to get to work at 7 am Tuesday morning, So not a great experience. When I got the paperwork after I paid it looked like a customer service survey that was already filled out by the dealership with the other paperwork so sounds like you don���t want an honest assessment of your service department. I actually was pretty upset about having to spend money on a 3 year old car that I went straight to another dealership and started looking for a different car. This is my third Tahoe
David B.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Confirmed Service Customer
Had oil change and rotated my tires took 2 1/2 hours but I new it would take longer
Cheryl B.
FORDOCHE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Gerry Lane Chevrolet and we hope to see you again.
Confirmed Service Customer
They don���t take responsibility for the action somebody scratch my car and everybody act like nothing ever happened go tell me the picture was blurry because it had a glare even with the glare you could tell if it���s a scratch deer are not
Timmy D.
VILLE PLATE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Confirmed Service Customer
My experience this past week; was amazing ! Great customer service!
Lakesha F.
BATON ROUGE
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.
Business Response
Hello, we appreciate you taking the time to leave us a review. If you'd like to discuss your concern with us further, please do not hesitate to give us a call or stop by. We're always happy to help! Have a nice day!