There was a new salesperson assisting me. He really seemed overwhelmed and confused. I was in the market for a Silverado or Tahoe. He found several vehicles on his computer only to find that most of those were not on the lot. During the vehicle buying process he spent more time walking around looking confused than talking to me. During on of the periods of him looking for stuff, I went outside and found the vehicle I wanted. The vehicle was a demo with 6k miles on it. I decided to get this vehicle, but it had a few minor dents that I was told it could be taken care of during a detail job on Monday. I was told ?bring it in anytime Monday?. I arrived Monday, salesperson was not there and I was told to come back earlier the next day. I proceeded to return Tuesday and got the Tahoe detailed. Poor wash job was done, dirt visible on drivers seat, additional minor scratch, and one side was smeared and dirty. I went in and asked the manager about the dent they promised to fix. He told me ?bring it back early one morning?. Seems like it has turned into my responsibility after the sale. I probably should have gotten my request taken care of before the purchase. Service during and after the sales needs improvements.
Hello, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. If you are willing, please contact us at (225) 366-7962 and we will do our best to resolve this situation. We hope to hear from you soon.
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 366-7962 at your earliest convenience to discuss how we can turn your experience into a positive one. We hope to hear from you soon.
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when I first arrived, I was the only customer parked , there were several service reps that never greeted me , Therefore I stepped out my car and asked was I parkedbin the wrong spot or somerhing , then The manager stated to me , I'm sorry thats the questio. I'm asking as well. why no one is assisting you . so she then began assisting me
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us.