I had an appointment on 4/10/21 at 10 AM for an oil change. I arrived at 9:50 AM and told that person who wrote me up my name and that I was here for my 10 AM appointment. At 12:15 PM they announced over the loud speaker that I could come to the teller and pick up my vehicle. Very disappointing that with an appointment that it would take over 2 hours.
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Pre booked appointment was not honored and I found the oil fill cap missing later after I left the area which cost me an additional 30+ dollars to replace including the 2 quarts of oil that had been thrown all over the engine compartment?
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 366-7962 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
I brought my a/c to be fixed and after I payed a large amount of money the problem was not fixed. When I brought my vehicle back in I was quoted another high fee for a possible fix, and the service manager admitted to me that dye was not put in the first time to check for where the a/c was leaking. I was given a false diagnose just to get my money and to have me coming back for more. The second time I was told that they did a dye test to find out where the a/c was leaking. They are scammers and they will rip you off, they will have you paying more and more money and the problem will still wont be fixed. They say it is one thing and you pay a high amount and your vehicle still wont be fixed and you bring it back to them and they quote you another high price for what the answer possibly maybe. Don"t come here you will waste thousands of dollars on these people and your vehicle will have the same problem for when you drove in. Find a place to fix your vehicle that is honest and I"m front with you and who will not try to beat you out of your money. Gerry Lane Cheverolet ain't it. I see why they always available appointments and that is because no one wants to deal with this dishonest business. I should have went to the Cheverolet business that had their appointments booked up to the end of the month. Don't come here it is not worth it, they will do a sloppy job on your vehicle with no care at all.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 366-7962 when you have a chance. Thank you, and we look forward to hearing from you.
Hello, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
As an employee of B&H Distributors I was told to see Cedric and he would take good care of me. I spoke to Cedric and DC. DC was the salesman that worked at Cedric's direction and I feel I got a good deal at a reasonable price and a VERY beautiful new truck. I will tell anyone I know looking for a new truck to go to Gerry Lane and see Cedric and DC. Great guys!!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The billing clerk Rose is an asset to your company. She was very thorough and patient explaining to me why my bill was more than I thought it would be. She also advised me of a payment plan you offer to customers. I did not realize it would be that much when I requested service. Thank you Rose for being so kind an personable.