WHY YOU CAN COUNT ON Gerry Lane Chevrolet

I developed a problem with my 2019 Silverado's automatic transmission shifting during normal acceleration on Saturday. First transmission problem I have had with the truck since it was new. I called Gerry Lane Chevrolet early Monday morning, talked to Mark Robinson in service. I had no appointment, but he told me to bring it in that morning for diagnosis and should have an answer by the end of the day. I received a text and phone call from Mark around 5:00 p.m. that day telling me my Silverado was ready to pick up. It tuned out the transmission needed to have the transmission fluid changed. GM had sent out a bulletin to the dealers making them aware of the problem. Boy that was a relief. Thanks Gerry Lane Chevrolet for taking excellent care of my Silverado and me!!!!

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Came from New Orleans and he got the job done

My experience at Jerry lane Chevrolet was great , Ms Robyn made me and my wife feel very comfortable. She was very professional and informative on all questions and different ways of pleasing us as consumers.

It was a great experience…. You guy differently made me excited about my purchase… thanks

Amazing service , will come back for another car for sure .

We are new to the Chevy/ GM experience, as we inherited our 2011 Suburban2500 4x4 from a relative, and we have used independent shops for the few service needs we have had, that we couldn't handle ourselves. We had received notices of recalls and had put off having them repaired, mainly due to the inconvenience of scheduling. I found myself in need of a part and had time to visit Gerry Lane Chevrolet to purchase the part, and since the service writers were in the same location as the parts department, and since the parts associate helped me get the exact part I needed, quickly, I decided that I would take the opportunity to schedule the recall service. I found the lady who helped me to be very friendly, and she was able to accommodate our schedule with a convenient appointment, and offered shuttle service if I needed it, ( we opted instead for early bird drop-off the evening before the appointment). The service writer who checked me in did a great job of explaining the process, and also pointed out that the crack in our dashboard is a known issue that sometimes results in more cracks during the recall service, and that GM did not cover that damage. ( As a side note, nothing against Gerry Lane Chevrolet but, it is unfortunate that GM does not cover this known, common issue with this series of vehicles if it is out of the warranty period, it is ugly, annoyingly noisy, and an unpleasant blemish on an otherwise relatively solid vehicle, and it is prohibitively expensive to repair.) I was told that the normal time for the repair was a few hours time, and that would start only once they got to my vehicle in their order of assignments for the day, and that they said, barring unforeseen problems, it would be ready by 5:00pm. He made me feel at ease with leaving our truck with Gerry Lane for this service. On the day of the appointment I received a call from the service advisor around lunchtime that our truck was ready. When I arrived at the service department to pick up the truck, I was again greeted by a pleasant staff who quickly directed me to the cashiers who were likewise pleasant and who quickly processed the check out paperwork, provided me a copy and quickly dispatched a lot porter to retrieve our vehicle from the storage lot. I was also checked on by an additional service advisor to make sure I had been helped. The vehicle was returned in the exact condition it was in when it was tendered for service, care was obviously taken to make sure nothing was left behind as a result of the service. From the cleanliness of the restrooms in the waiting area, the several service advisors, the parts advisor, the cashiers and the lot porter, the facility was pleasant, and all staff that I encountered were friendly, helpful, and provided excellent service. My experience exceeded my expectations. I do plan to visit Gerry Lane Chevrolet again, and would recommend the Gerry Lane to my family and friends.

Amazing!!!! Gerry Lane is the best!!!!!!

Great customer service, friendly and one of the best signs “LIBRA”

All employees were very helpul and kind. Awesome crew!!

I received great customer service, especially from Jamarcus Tate. Please thank him again for me.

Too notch all the way ,been a repeat customer for years

The service was great and I loved the perseverance it was unmatched the salesman did great 👍

Everything was so darn Excellent this was the Best Service and everything was fine so awesome in a timely manner I would definitely be coming back. The dealership I purchased the car from service department was so awful and terrible and it was in Baton Rouge. NEVER AGAIN!!! Thanks for the servicing my car. You are the Best!!!!

Gerry Lane Chevrolet is a 5 star from me. I took my car to get a diagnostic test done. Ms. Rose was the best help that I could’ve ever received. Service manager Mr. Chad is great and will help you with anything he can help you with. Great job Gerry Lane .

Completed work on my car with in a hour.👍🏾

Great experience, affordable and even better customer service!! Thanks Gerry Lane!

Just recently purchased a vehicle from Gerry Lane. The process for purchasing a car is different today. Depending on what you want on a car you probably will end up ordering it. I live in Texas. I started looking for a car at the end of April. Other dealerships I went to told me it would be September or October before I would receive a car. Anna and Johnathon at Gerry Lane did not over promise but they assured me that it would be sooner. They walked me thru the entire process over the phone! I got the vehicle at the end of July and it is everything I wanted and more! The customer service is exceptional! This is my first American made car and I am super excited about my purchase!

Quail made it happen today! Thank you, sir!!

Ten Stars across the board

Everything was okay thanks to Taylor Owens for her outstanding help on notifying me about my service

Very knowledgeable and understandable they listen as I spoke for my needs in buying a new car.

I love my new 2022 Camaro

Diane, the Sales Manager, was incredible!

Tayler Owens in service was kind friendly and very helpful. Made my experience here great.